Privacy Policy

Last updated: April 8, 2026

Welcome to Lulu Rosalie ("we", "us", or "our"). We operate www.lulurosalie.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Site.

1. Information We Collect When you visit or place an order, we may collect your name, email address, shipping and billing address, phone number, payment details (processed securely via third-party providers), device and usage data (IP address, browser type, pages visited), and any messages you send us.

2. How We Use Your Information We use your data to process and fulfill orders, send order confirmations and shipping updates, send promotional emails if you've opted in, improve our Site, and comply with legal obligations.

3. Sharing of Information We do not sell or rent your personal data. We may share it with shipping carriers (to deliver your order), payment processors, and Shopify (our e-commerce platform). We may also disclose data if required by law.

4. Cookies Our Site uses cookies to enhance your experience and analyze traffic. You may disable cookies in your browser settings, though some Site features may not work correctly.

5. Data Retention We retain your data as long as necessary to fulfill the purposes in this policy or as required by law. You may request deletion at any time by contacting us.

6. Your Rights Depending on your location, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at info@lulurosalie.com.

7. Security We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

8. Children's Privacy Our Site is not directed to children under 16. We do not knowingly collect data from minors.

9. Changes to This Policy We may update this policy periodically. Changes will be posted on this page with an updated date.

10.Governing Law This policy is governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions. Any disputes arising out of or relating to returns or refunds shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

9. Contact info@lulurosalie.com